Sanctuary Housing Disrepair Claims

Damp creeping up the walls, mould in the kids’ bedroom, a boiler that dies every winter — and Sanctuary Housing still hasn’t fixed it? Your landlord has clear legal duties to keep your home safe and habitable. Our specialist housing solicitors make sure it meets them, and claim the compensation you’re entitled to. No win, no fee.

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Your rights as a Sanctuary Housing tenant

Whoever your social landlord is, the law gives you the same protections — and as a housing association, Sanctuary Housing is bound by them in full. Two pieces of legislation do the heavy lifting.

Section 11 of the Landlord and Tenant Act 1985 makes your landlord responsible for keeping the structure and exterior of your home in repair — the roof, walls, windows, doors, gutters and drains — and for keeping the supply of water, gas and electricity, the sanitation, and the heating and hot-water installations in proper working order. The Homes (Fitness for Human Habitation) Act 2018 adds a broader duty: your home must be fit for human habitation throughout your tenancy, not just on the day you move in.

Put simply, Sanctuary Housing must keep your home:

  • Safe and fit for human habitation
  • Free from serious hazards to your family’s health
  • Supplied with working heating, hot water, electrics and sanitation
  • Structurally sound and weather-tight

The Housing Ombudsman Service expects every social landlord to take a proactive approach to disrepair — especially damp and mould — following the complaint-handling recommendations introduced in 2021. Urgent hazards should be dealt with within 24 hours; routine repairs within a reasonable time after you report them. Repeated “inspections” with no follow-up work, or quick fixes that fail within weeks, do not meet that standard.

You’re protected — and it costs nothing to find out

Retaliatory eviction is illegal, so claiming can’t cost you your tenancy. And with no win, no fee, checking whether you have a claim is free and risk-free.

Claims can generally reach back up to six years, so long-standing problems still count. Start with our guide to housing disrepair claims, or learn about your wider rights as a tenant.

What you can claim for

Disrepair issues Sanctuary Housing tenants bring to us

If your landlord has been told about problems like these and hasn’t properly fixed them, you may be entitled to repairs and compensation.

Black mould & condensation
Rising damp & wet walls
Leaking roofs, ceilings & gutters
Heating & hot-water failures
Faulty or exposed wiring
Broken windows & ill-fitting doors
Cracked walls & structural faults
Blocked drains & plumbing faults
Mice, rats & insect infestations
Sound familiar? Start your claim
How it works

Six steps to repairs and compensation

We run the whole claim for you — and our no-win-no-fee guarantee means you pay nothing unless it succeeds.

1

Free assessment

We review your situation and confirm whether you have a valid claim against Sanctuary Housing — free, no obligation.

2

Evidence collection

Photos, repair records, correspondence — and medical evidence if your health has been affected. We help gather it all.

3

Independent inspection

An independent surveyor documents every disrepair issue in your home in a professional report.

4

Formal legal notice

We put Sanctuary Housing on formal notice of your claim, so it can no longer be ignored.

5

Negotiation

Our solicitors press for comprehensive repairs and a fair compensation settlement.

6

Resolution

We see the claim through until the repairs are completed and your compensation is paid.

What you could claim

What a Sanctuary Housing claim can recover

Your compensation can include

  • Rent rebate — money back for the periods your home wasn’t fully habitable, based on severity and duration
  • Health compensation — for respiratory problems, skin conditions, stress or anxiety caused by the conditions
  • Damaged belongings — replacement of furniture, clothing, electronics and household goods ruined by damp, mould or leaks
  • Inconvenience — for the disruption to your daily life while you lived with the disrepair

And it costs nothing to pursue

Every claim we take on runs on a no-win-no-fee basis: nothing to pay upfront, and you only pay if your claim succeeds. Alongside the money, the claim compels your landlord to actually complete the repairs — which for most of our clients is the point.

Want to see how awards are worked out? Read our guide to how much compensation you can get for housing disrepair.

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Good to know

Sanctuary Housing claims — your questions answered

How do I make a housing disrepair claim against Sanctuary Housing?

Report the problems to Sanctuary Housing through its official repair channels and keep records of every report, reply and photo. If the issues aren’t properly fixed within a reasonable time, contact us — we’ll assess your claim for free and, if it’s valid, handle everything from there on a no-win-no-fee basis.

What if Sanctuary Housing has already attempted a repair?

A temporary patch that doesn’t fix the underlying cause is not a proper repair. If the damp comes back, the boiler fails again or the leak returns, your landlord has not met its legal obligations — and you may still have a claim.

Can I be evicted for complaining about disrepair?

No. The law protects tenants from retaliatory eviction. Sanctuary Housing cannot evict you or treat you unfairly for making a legitimate complaint about the condition of your home.

How much could my claim be worth, and how long will it take?

Successful claims are typically worth from hundreds to thousands of pounds, depending on the severity and duration of the disrepair, any health impacts and damage to belongings — on top of getting the repairs completed. Most claims are resolved within 3–6 months.

Make Sanctuary Housing meet its obligations

Free consultation with an SRA-regulated solicitor. No win, no fee — and we handle everything.

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